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Landline 0161 219 3622

Privacy Policy

www.debtsolutions.co.uk is a registered trading name of National Debt Relief Ltd and we are committed to ensuring that your privacy is protected. This Policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

Data Protection Act 1998

Under the Data Protection Act, we (Debt Solutions) have a legal duty to protect information we collect from you, and tell you how we use this information.

The information we collect

We collect two kinds of information from visitors to this website

  • Personal Information via submitted enquiries using web forms on our site.
  • Site Usage Information from cookies and log files to help us provide a better service to our visitors

The provision of the services to you may also require us to store your details, together with details of your financial information. We will periodically review your personal information to ensure that we do not keep it for longer than is necessary.

Personal Information – How we use your personal information

In making an enquiry on this website, you are accepting our need to share your information. We may need to contact other companies within our group to service your enquiry. Your information will not be passed to any third parties without your prior consent. Any requirement to do this is rare as we offer most of the services you should require.

Once we have replied to your initial enquiry, we keep it on record for 12 months for reference, marketing and auditing purposes. If you enter into further discussion with us, your information will be kept indefinitely and we will contact you annually to update it.

Marketing Preferences

You have a legal right to instruct us not to contact you for marketing purposes.

To do so, please write to:

Compliance, Debt Solutions, 35 Templemore Business Park, Northland Road, Derry, BT48 0LD

Access To Your Information

You have a legal right to see any information we hold about you.

For a copy of your record there is an £10 admin fee.

To see your records, please write to:

Compliance, Debt Solutions, 35 Templemore Business Park, Northland Road, Derry, BT48 0LD

Site Usage Information - How we use Site Usage Information

Cookies – What is a cookie

A cookie is a small amount of data, which often includes an anonymous identifier that is sent to your browser from a website's computer and stored on your computer's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent by other sites.

Our Use of Cookies

This website may use a cookie to track individual users around our site and to recognise them should they visit this site on more than one occasion. This does not track nor record personal information that could be used to identify you. We use this information for analytical purposes only. Most browsers can be set not to accept cookies within their privacy settings.

The table below explains the cookies we use and why.

Cookie Name Cookie Description

__utma

__utmz

These cookies, managed by Google Analytics and Google Adwords, collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where vistors have come to the site from and the pages they visited.

Further information can be found in Google’s privacy policy. To control information that is being tracked by Google Analytics across all websites click here.

zlcmid

zlcprivacy

These cookies are managed by ZopIM, who provide the technology behind our 'live chat' system. The __zlcmid cookie allows you to continue a chat with us as you view different pages on our site, or if you come back to the site later. If you choose to disable this service from the live chat window's options menu or the 'ON'/'OFF' switch above, the __zlcprivacy cookie is set to remember that decision and the __zlcmid cookie is deleted.

sc_is_visitor_unique

This cookie is set by our website which uses StatCounter analytics who track information about visitors to our website. When it is first set, a random id is generated and stored in the cookie in order to avoid counting you as a visitor more than once (e.g. if you are on a mobile device and your IP address changes while you browse). Similarly to the is_unique cookie, this cookie also stores a count of your returning visits.

Retargeting

We occasionally use Google for paid advertising. When you visit this site by this channel a cookie is stored on your computer (subject to your privacy settings, as above), which can allow us to re-target you with ads once you leave this site and visit other websites which use Google to display ads. Google calls this retargeting, the more general name is re-marketing. You may opt-out of this method of advertising from Google - visit Google Privacy.

Log Files

Like Cookies, log files allow us to record usage of this site. We use this information for analytical purposes as understanding patterns of user behaviour helps us improve our website. Log files do not contain personal information and they are not used to identify individual patterns of use of the site.


How can you remove your information from our records

If you would like us to remove your information from our records then please send an email to info@debtsolutions.co.uk with the Subject: "Information Removal Request" and we will remove it as soon as possible.

-Third party providers and data privacy

On occasion we may need to refer you to a third party who is not related to our company. When we are doing this you will be informed prior to referral. This is only relevant on the rare occasion where we are recommending a solution that we do not offer and where we have a third party who can deal with this on your behalf. W here we need to pass information to a third party we will send only the information provided to us by the visitor via the online form or any other information that we discuss over the phone. We do not use any other database or services to find out further information other than that provided.

If you decide to enter into a contract with a third party provider through a channel on our website, the information you have provided to us, together with any further information requested and supplied by you to the third party provider will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information once you have contracted with that provider.

Security

Our website is hosted on a secure server with 123-reg.co.uk internet hosting company. Keeping information about you securely is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us and you do so at your own risk.


Please read this Privacy Policy carefully as once you use our website you will be regarded as having read and accepted this Privacy Policy. You must not use our website or our services if you do not accept this Privacy Policy.

For more information about the Privacy Policy please feel free to contact us.

End of Privacy Statement

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About Debt Solutions
Debt Solutions is part of National Debt Relief. We are a private company offering debt advice and solutions for people in debt. We will talk you through the options that are available to you. If you decide to go for one of our solutions there will be a charge for this service. Fee information You can get free debt advice from the Money Advice Service – an organisation set up by the Government to offer free and impartial advice to those in debt. Click here for more information.

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Address

Templemore Business Park
Northland Road
Derry
BT48 0LD

Phone

Freephone
0800 043 0200
Landline
0161 219 3622

Opening Hours

Monday - Friday
8am - 8pm
Saturday
9am - 4pm